Privacy

Who this Privacy Notice applies to and its purpose 

This Privacy Notice applies to you if you participate in the Water Resources Management Plan consultation (the Project). It explains how your Personal Data is processed, in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018 (“DPA 2018”). 

Who we are and what we do

We are Southern Water Services Limited (“we”, “us”, “our”), a limited company registered in England and Wales under registration number 2366670, with our registered office at Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX. We are registered as a Controller in the UK with the Information Commissioner’s Office (“ICO”), registration number Z5449252.

Personal Data we collect

We have instructed Cavendish Consulting Limited (Cavendish) to act on our behalf and collect the details of consultation participants.

Cavendish will collect the following from you:

  • Name
  • Postcode
  • Email address
  • Address (if you provide it)
  • Phone number (if you provide it)
  • IP address (when form submitted)
  • Your comments regarding the Project

Cavendish will analyse the information you give to them and provide us with an overview report. We may contact you about your responses by email, or by other means where you have provided such contact information (e.g. by telephone or by SMS). 

Retention periods and lawful bases 

Cavendish shall not retain any Personal Data for any longer than is necessary in light of the purpose(s) for which those data are collected, held, and processed. Data will be archived and not re-used once the full project has been completed. Data may be anonymised and used for research purposes at any time up to the deletion period. 

Our lawful basis for this processing is consent. You have the right to withdraw consent at any time. Please see the “Contact us” section below for details on how to contact us to exercise this right. 

Sharing your data 

As part of the WRMP process, we will share all response data with the Department for Environment, Food and Rural Affairs. Your Personal Data will not be shared with any other third parties unless it is necessary to do so in order to comply with the law (such as valid legal processes) or to complete the task in hand. For example, Cavendish may use service providers, when processing the information they collect. However, they are required to enter into appropriate data processing agreements with any such service providers to ensure that they only process your Personal Data in accordance with our strict instructions. The service providers are not permitted to use your Personal Data for their own purposes. 

International transfers 

Your Personal Data will not be transferred nor processed outside the UK and EEA. 

Your rights 

You have rights under the data protection legislation, and, subject to certain legal exemptions, we must comply when you inform us that you wish to exercise these rights. In particular, you have the following rights: 

  • The right to access your Personal Data; 
  • The right to rectify your Personal Data, if it is incorrect; 
  • The right to have your Personal Data erased; 
  • The right to restrict the processing of your Personal Data; 
  • The right to have your Personal Data transferred to another Controller; 
  • The right to object to the processing of your Personal Data; 
  • The right not to be subject to any decisions based solely on automated means which produce legal or similarly significant effects on you. We can confirm that we do not use automated decision making; and 
  • The right to withdraw consent, where the processing is based on consent. 

You will not have to pay a fee to exercise any of the above rights. However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. If you wish to exercise your rights, please contact us using the details set out below. 

You also have the right to lodge a complaint with the Information Commissioner’s Office. They can be contacted using the information provided here or by telephone on 0303 123 1113. 

Contact us 

If you have any questions or wish to exercise any of your rights, then you can contact us at: 

Southern Water
Email: dataprotection@southernwater.co.uk

You can also find our full Privacy Policy at 
https://www.southernwater.co.uk/about-us/our-policies-and-standards/privacy-policies/